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Walt Disney World Swan Hotel

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Nessa C 63 Reviews
“Disappointed - bad customer service”
Reviewed 10/06/16 18:34

I don't think that Disney has done the work needed to upkeep their hotels and the Swan hotel is definitely proof of that. Walking into the lobby you get the feeling that they're a bit dingy. Again, I was willing to look past that but sadly their customer service was as bad as their old school decor... My mother was attending a conference and they completely messed up the reservations. Her parking was supposed to be free and they charged her. When she brought it up to the front desk they told her that they couldn't fix it because it wasn't on the reservation. Turns out the event coordinator had not passed the message along that several people in the group had free parking. In addition to that, they did not offer a national conference any water for the eight to ten hour long meetings, had limited food, and everything was ridiculously up-charged. I understand that it's Disney but when a group of over 100 people are showing up and bringing in hundreds of others you should actually care about your clients.

I won't be going back there again!

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