Privacy Policy

ThemeGo- Privacy Policy 


ThemeGo and/or its affiliates ("Company", "Us" or "We") respects the privacy of the Users of its Platform as defined below ("User" or "You") and is committed to protect the information that its Users share with it. We believe that You have a right to know our practices regarding the information We may collect when You use our Platform at the address www.themego.com/terms (the "Platform" and the "Website", respectively) and/or use the services offered by the Company ("Services"). The guidelines contained herein apply to Your visit or use of the Platform and/or Services. All capitalized terms not defined herein shall have the meaning set forth under the Terms of Use, available at www.themego.com/terms
This policy is prepared in compliance with the requirements of the Data Protection Act 1998, as replaced and superseded by the General Data Protection Regulation (EU) 2016/679, as in force from time to time (Data Protection Law).



  1. Collection of Information
    1. Non Identifiable and Anonymous Information ("Non-identifiable Information"). We may collect two types of data and information through Your use of the Platform and/or any of the Services and while You are viewing or otherwise using the Platform. To put it simply, we have no idea what is the identity of the User from which we have collected the Non-personal Information. The Non-personal Information We gather consists of technical information and behavioral information, including, among others, the following:

Technical Information

  • IP address

Behavioral Information

  • User surfing patterns; and
  • Theme parks chosen by You

Statistical Information

  • Theme park's popularity; and
  • Feedbacks.
  1. Individually identifiable information ("Personal Information")- to put it simple, this information may identify an individual or is of a private and/or sensitive nature. The Personal Information gathered may contain, among other things, Your name, email address, phone number and any other identifiable information You have provided Us, including, any personal information contained in any User Generated Content and Feedback. Also, ThemeGo mobile web may use geo-location based technology to enable You to navigate through your personalized Itinerary in real-time.

For avoidance of doubt, any Non-identifiable Information connected or linked to any Personal Information shall be deemed a Personal Information as long as such connection or linkage exists.

  1. Usage of Information

The Non-identifiable Information We collect is used mainly to learn about general trends of usage of Our Platform, enhance the User experience on our Platform, and in order to improve the Services, including for training and quality assurance purposes, and other lawful purposes. For example, We are using the Non-identifiable Information to determine which theme parks Users like or don't like based on traffic to those areas on the Platform or the Services, as well as their Feedbacks. We may also use certain statistical information, such as popularity of certain hotels, to promote certain Services offered through the Platform by such hotels. This may assist Us in building a better Platform and offering better Services to You. 


The Personal Information is used to personalize the User's experience, thus improving and enhancing such User's experience, learn more about Your preferences and suggest relevant content to You. 

  1. Sharing the Information with Third Parties

We will not share Personal Information with any third party. Notwithstanding the aforesaid, we may disclose Personal Information in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce these Privacy Policy, including investigation of potential violations of any of the provisions of such Privacy Policy; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to Users' support requests; (e) to respond to claims that any content violates the rights of third-parties; (f) to respond to claims that contact information (e.g. name,  email address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; (g) to protect the rights, property, or personal safety of Us, Our users, or the general public; (h) when We are undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of Us; (i) to adjust the Services to Your requirements and needs; and (j) pursuant to Your explicit approval, in order to settle a dispute and/or review a claim submitted to Us with respect to a certain Service.

You hereby acknowledge and agree that the Platform may collect and process Personal Information and Non-Personal Information in accordance with this Section ‎3 . If You have any questions or concerns with regard to privacy issues, please contact Us through the following address: hey at themego dot com. For the avoidance of doubt, if You do not agree with this Privacy Policy You are not allowed to use the Platform and the Services.  

  1. Cookies & Local Storage

When You use our Platform and/or Service, We may use industry-standard technologies such as "cookies", Flash and/or Silverlight (or similar technologies), which store certain information on Your computer ("Local Storage") and which will allow Us to enable automatic sign-in to the Platform and/or Service and make the User's browsing more convenient and effortless. It is easy to prohibit the Local Storage option. Most browsers will allow the User to erase cookies from their computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash or Silverlight You should use the settings option of Flash/Silverlight according to the specific instructions provided by the technology provider. However, if You block or erase, cookies, or change the settings of Flash and/or Silverlight, Your online experience may be limited.  

  1. Security 

The Company takes a great care in maintaining the security of Your information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures, including by using a Standard Secure Socket Layer (SSL) certified encryption-based security of information on its Website. However, the Company does not guarantee that unauthorized access will never occur. 
Transfer Outside the EEA. If you are based in the European Union, when you signed up for the Services you agreed that we may transfer your Personal Information to the USA for the purposes listed in this clause 4. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your Personal Information.

  1. Third Party Sites

While using the Platform and/or the Services You may encounter links to third party sites. You may also use the Services from within third party sites. Please be advised that the third party sites are independent sites, and Company assumes no responsibility or liability whatsoever for them with regard to privacy matters or any other legal matter. Company encourages You to carefully read the privacy policies of such third party sites.

  1. Changes to Privacy Policy 

The terms of this Privacy Policy will govern the use of the Platform and Services and any information collected therein. Company reserves the right to change this Privacy Policy at any time, so please re-visit this page as often as You wish. In case of any material change, Company will post a clear notice on its Site. Changes to this Privacy Policy are effective as of the stated "Last Update” and Your continued use of the Platform and/or Services on or after the Last Update date will constitute acceptance of, and agreement to be bound by, those changes. 

Subject Access Request 

If you are based in the European Union, you have a right to request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please: email us at hey at themego dot com let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information you want a copy of, including any account or reference numbers, if you have them We may charge a fee in limited circumstances, where permitted under Data Protection Law. Direct Marketing. You have a right to ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:  email us at hey at themego dot com  let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only.  

  1. Questions 

If you have any questions or comments about this Privacy Policy, please feel free to send us an email at: hey at themego dot com.